I have received a wrong item
If you receive the wrong item, please visit the Contact Us section and send us an e-mail with your order number and the wrong item’s name and number. Our team will look into your request and back to you in 2-3 business days.
I have a missing item in my order
For any missing items in your order, please visit the Contact Us section and send us an e-mail with your order number and the missing item's name and number. Our team will look into your request and back to you in 2-3 business days.
I have received a damaged item
If you receive a damaged item, please visit the Contact Us section and send us an e-mail with your order number and the damaged item's name and number. Our team will look into your request and back to you in 2-3 business days.
How can I undo an order cancellation?
Please visit the Contact Us section and send us an e-mail with your order number. Our team will look into your request and back to you in 2-3 business days.
How do I search for a specific item?
The search bar allows you to search by brand, keyword, Product ID, or description. The bar can be found on the top-left corner of the website, or at the top of the homepage on the app.
How will I know if an item is out-of-stock?
Any item that is sold out will not be added to your cart and a notification will show up at the top of the page mentioning that the item is sold out. In rare cases, a product in your cart may become out of stock as you're in the check-out process and a notification will pop up during the process. For out-of-stock items, keep them saved in your wish list in case they come back in stock.
Where does Top Performance ship to?
Top Performance is exclusive to Qatar, KSA, Bahrain, Kuwait, Oman, and UAE. We currently do not ship to anywhere else in the world.
How do I make a purchase?
Simply browse the site, click on the desired item then click on the Add to Cart button. The item will then be in your cart, which you can visit by clicking on the bag icon on the top-right corner on the desktop or at the bottom of the app. Continue shopping and once you're ready to place your order, revisit your cart and press on Secure Checkout. Follow the simple prompts to complete the checkout process.
How will I know if Top Performance has received my order?
After placing your order, you will receive an e-mail to inform you that your order has been received. However, this does not mean that your order has been confirmed. If paying by payment card or PayPal, your order will only be accepted once your card details or PayPal payment have been approved, the delivery address has been verified and the items are located and shipped. From here, you will then receive a second e-mail from us confirming your order. In the event of a problem, however, you will quickly be informed and your payment will not be processed. For all Cash on Delivery orders, a courtesy call will be made to confirm your address and telephone number. Your items will then be dispatched.
Can I change or amend the items in my order once it has been placed?
Currently, this service is not available. To change or add an item, the order has to be canceled or another order has to be made. However, we're working on developing this option, so stay tuned.
Am I able to place an order via telephone?
Yes, however, this option is only available in Qatar and for Cash on Delivery payments. Simply call us with the details of the items you wish to order at +974 44438884. Our Customer Care team is available every day from 9:00 AM - 9:30 PM, and can also be reached via e-mail at email@example.com or WhatsApp at +974 66442335.
Is there a cost for duties and tax?
No, we do not charge any duties or customs tax.
Can I ship an order to multiple addresses?
No, we can currently only ship to one address per order.
An item I want is out of stock, when will it become available again?
Although items do come back in stock, product availability depends on the brand's stock so we cannot identify when an item will be back on the website. To keep track, simply add the item to your wish list and subscribe to our newsletters to stay updated.
I have placed an order and the amount was deducted, but I did not receive an order confirmation.
We are sorry to hear that, please wait 30 minutes as it may be a delay from our system. If you still haven't received your confirmation with your invoice, please contact our Customer Care team through the Contact Us page.
When can I expect to receive my order?
Your item will be shipped according to the expected release date, as indicated on the product page of the item.